Citi Hilton HHonors Reserve card offers 2 weekend night certificates as the sign up bonus that can be redeemable at most hotel in Hilton portfolio. These certificates offer great value, as they can be redeemed at some exotic properties like Conrad Hongkong , Conrad Maldives etc, where it is common for the paid rates to be in excess of $1,000 USD.
One of the challenge with these certificates is that they must redeemed for stays on weekend days (Friday, Saturday & Sunday) and must be used with in 12 months of issue. Some times it makes it hard to plan around these constraints and it so happens that these certificates go unused.
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The biggest question is, if they can be extended. This flyertalk thread seems to suggest that it is not possible to extend the expiration of these certificates.
We received 2 certificates in Jan-2016 towards the signup bonus and they are slated to expire in Jan-2017. We were only able to use one certificate, while the other certificate is unused before the expiry date.
I thought, it does not hurt to try and called up the Hilton Honors. A friendly representative answered the phone and I have explained the scenario. He expressed his inability to extend the certificates, but since being a Diamond member – he will forward the request to the concerned department and they will look in to it. He did ask me to not keep any hopes on the success. I thanked him for the help and requested that the extension is only needed for 4 more months.
After about 10 days and to my surprise, I received an email stating that an exception was made and I was issued a new certificate with an expiry date of 1 year.
If your free night certificates are expiring before you could take advantage of them, do make sure to check with the loyalty program to find out the options.
It does not hurt to try, and I just got lucky in extending the validity of my unused weekend certificates from the Citi Hilton HHonors Reserve card
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